Service Management Specialists

+441174576754 talk@sapphiratech.com

IT service management is now SIAM-enabled

As an service leader you're under pressure, you have to deliver savings, you need to improve your service and you have to get change out of the door quickly and without defects.

Our team get it. It's the same story across all industries and wherever our consultants go. And there is a way out of the madness...

Sapphiratech analyse your service provision and benchmark against norms in your industry and beyond, using ITIL, Lean, Prince2 and Agile frameworks. We get the blend right for the regulations, capabilities and aspirations of your business. We have lots of theoretical and practical experience across a range of toolsets. We've implemented and modified the following:

  • ServiceNow
  • 4Me SIAM & ESM
  • JIRA Service Desk
  • SysAid
  • Salesforce Service Cloud
  • Dynamics CRM

Why is that important? Knowing the detailed strengths, weaknesses, capabilities and limitations of these toolsets means we can advise within the context of your requirements, and help lead you to make the right choice. It gives us the art of the possible. You choose what you want to adopt and what to leave behind.

Our consultants have been Service Managers, been called out of bed at 2am, had to go through the same pain as you. We also have Project Managers who've been awake at 2am worrying about their projects. We live and breathe IT and we're committed to making Service Management better. We have ITIL experts, Project and Programme professionals, Service Managers, Change and Configuration Managers on board. We live and breathe service management.

Our partnership network also covers testers, infrastructure, telephony, development and middleware partners.

Ask us about our scoping service for your service management project.

Client successes

A successful ITIL-based review and implementation of ServiceNow at Flybe.

Success meant:

  • Minimum Viable Product
  • Mentoring team members
  • Customer satisfaction
  • On time, on budget, on quality
  • Established continual service improvement cycle
  • CMDB with LAN and WAN discovery

Read more about our work with Flybe here.


Our Certifications

Certifications mean a lot to us and our customers. They provide our customers with assurance over our professionalism and they keep our consultants developing their open mindset. #LifeLongLearning