IT Service Management Tuning

Deliver better customer experience

Deliver value for money

Leave chaos behind

A successful ITIL-based review and implementation of ServiceNow at Flybe.

Success meant:

  • Minimum Viable Product
  • Mentoring team members
  • Customer satisfaction
  • On time, on budget, on quality
  • Established continual service improvement cycle
  • A working CMDB!

You're under pressure, you have to deliver savings, you need to improve your service and you have to get change out of the door quickly and without defects.

Our team get it. It's the same story across all industries and wherever our consultants go. And there is a way out of the madness...

Sapphiratech analyse your IT service provision and benchmark against norms in your industry and beyond, using ITIL, Lean, Prince2 and Agile frameworks. We get the blend right for the regulations, capabilities and aspirations of your business. We have lots of theoretical and practical experience across a range of toolsets. We've implemented and modified these toolsets:

  • ServiceNow
  • JIRA Service Desk
  • SysAid
  • Salesforce Service Cloud
  • Dynamics CRM
  • Our own

Why is that important? Knowing the detailed strengths, weaknesses, capabilities and limitations of these toolsets means we can advise within the context of your requirements and help lead you to make the right choice. It's gives us the art of the possible. You chose what you want to adopt and what to leave behind.

Our consultants have been IT Service Managers, been called out of bed at 2am, had to go through the same pain as you. We also have Project Managers who've been awake at 2am worrying about their projects. We live and breathe IT and we're committed to making IT Service Management better. We have ITIL experts, Project and Programme professionals, Service Managers, Change and Configuration Managers on board. We live and breathe IT in it's broadest sense.

Our partnership network also covers testers, infrastructure, telephony, development and middleware partners.

Ask us about our scoping service for your IT project.

Talk to us (or just stalk us...)

Our Certifications

Certifications mean a lot to us and our customers. They provide our customers with assurance over our professionalism and they keep our consultants developing their open mindset. #LifeLongLearning

We're proud to have

Certified Scrum Master from the Scrum Alliance

  • We get agile. In fact, we love agile!

Prince2 Practitioner for Project Management

  • Control and Governance over your projects

ITIL Service Strategy

  • Set vision, capabilities and the manage the project pipeline

ITIL Service Design

  • Define service levels and resource appropriately

ITIL Service Operation

  • Managing in-life services

ITIL Release, Control and Validation

  • Assure and control changes to in-life services

Proud to be a member of