IT and Customer Service Management Consultancy

Gain Control Of Your Service. Deliver Better Customer Experience. Realise Sustainable Return on Investment.

A warm welcome to Sapphiratech.


We are a forward thinking service management improvement consultancy, with experienced consultants, specialising in IT service and customer service management excellence.
Operating within businesses as a valued and integrated member of the team, we gain a deep understanding of business issues. When we combine this with over ten years of experience across many industry verticals, we can help drive real, tangible improvements for our customers.
We only use highly experienced consultants qualified in ITIL, Prince2 and Agile frameworks, to deliver:
- Business Strategy- Operational Improvement- Transformational Leadership - Project Management- Skills Boosts

John Ward - Director and Owner

Where to next?

Our Clients - Always Valued

Our Certifications - Always Improving


Certifications mean a lot to us and our customers. They provide our customers with assurance over our professionalism and they keep our consultants developing their open mindset. #LifeLongLearning
We're proud to have
Certified Scrum Master from the Scrum AllianceWe get agile. In fact, we love agile!
Prince2 Practitioner for Project ManagementControl and governance over your projects
ITIL Service StrategySet vision, capabilities and the manage the project pipeline
ITIL Service DesignDefine service levels and resource appropriately
ITIL Service OperationManaging in-life services
ITIL Release, Control and ValidationAssure and control changes to in-life services

Proud to be a member of

Sapphira Technologies Limited (company no: 09028906) is registered in England and Wales at Suite 1, Second Floor, Everdene House, Wessex Fields, Deansleigh Road, Bournemouth BH7 7DU